Frequently Asked Questions and Answers
Questions and Answers
WHAT FILE FORMATS CAN I UPLOAD?
The commonly used file formats include JPEG, PNG, TIFF, and PDF. These formats preserve image quality and can be easily adjusted for printing purposes.
IMAGE SIZE AND DPI
HOW BIG CAN MY IMAGE FILE BE?
Your file size depends on the intended print size. Larger prints generally require higher resolution and larger file sizes. However, avoid excessively large files that may slow down the printing process. We encourage you to format your file to the print size out put size (ex 11'x14") at 300dpi before uploading.
HOW CAN I CHECK DOTS PER INCH ON MY IMAGE?
On Mac: open the image in "Preview."
Click "Tools" and then "Show Inspector." Find the "Image DPI” and “Image Size”.
On Windows: right-click the image and click "Properties." Click the "Details" tab and find the DPI underneath the "Image" header.
WHAT PROFILE SHOULD I USE FOR MY FILES?
Don't worry we will handle profiles for printing. But we recommend converting your files to RGB mode and select the Adobe 1998 color space. This space has a nice wide and even color representation. You can make your adjustments before uploading if needed in this space. We do accept files in other color spaces and modes if you prefer.
WHAT RESOLUTION SHOULD I USE FOR MY FILES?
A: For optimal results, use images with a resolution of at least 300 DPI (dots per inch). This ensures that the printed output is sharp and detailed.
CAN I SEE A PROOF BEFORE PRINTING?
You can elect to see a proof before we print the final print when you are checking out. We will mail a paper proof to you at 8"x10" on the paper you select to print on. Once that proof is received you are able to make adjustments to the file if you feel like they will improve the final print.
DO YOU HAVE A RUSH SERVICE?
We do have a rush service. Just reach out to us and let us at the contact link below to make arrangements.
CAN I ORDER PRINTS IN SMALL QUANTITIES?
Yes, our printing allows for flexible printing quantities, ranging from single prints to larger orders. This makes it suitable for both individual artists and photographers as well as businesses looking to reproduce art for sale or display.
HOW SHOULD I CARE FOR MY PRINTS?
To maximize the lifespan of your display them away from direct sunlight and extreme humidity. Avoid touching the printed surface, and consider framing them with UV-protective glass to further prevent fading.
DO YOU ACCEPT RETURNS?
Yes we do. If you are not satisfied with your print send it back to us for a full refund. You are only responsible for the return shipping if you are not happy with the print.
CAN I PICK UP AT YOUR BROOKLYN LOCATION?
Yes, you can come and pick up in person Monday through Friday 10-6pm
WHAT SHIPPING SERVICE DO YOU USE?
We use Fedex ground for online orders. We can expedite shipping with Fedex express if you need it quicker.
DO YOU OFFER SAMPLE PACKETS FOR PAPER STOCKS?
Yes!
We would be happy to send you paper samples, just send us your shipping address.
Are there papers that you are interested in - in particular?
We would be happy to proof a file for you on a paper you choose as well.
Fill out the form linked below to let us know what you are looking for.
https://www.supremedigital.net/pages/contact